FAQ

Frequently Asked Questions

🚚 Delivery Areas & Fees

Where do you deliver?
We deliver within the Brisbane region. If you're not sure whether we cover your area, feel free to reach out — we're always happy to help!

How much does delivery cost?
Delivery is $15 AUD within the Brisbane region. We also offer a free delivery option — for order >$150

📅 Delivery Schedule & Timeframes

When will my order arrive?
We'll be in touch after you place your order to confirm your delivery day and a timeframe that works for you. Because we're a small, hands-on operation, we like to keep things personal and make sure your order arrives at a time that's convenient.

Can I choose a specific delivery time?
We do our best to accommodate your schedule. Just let us know your preferences when ordering and we'll do everything we can to make it work.

🧀 Handling Perishable Items

How do you keep perishable items fresh during delivery?
We take great care with all our cheeses, pastries, and meats. Orders are packed with care to maintain freshness and temperature during transit. We plan our deliveries thoughtfully so your goodies arrive in perfect condition — just as they would from a good French deli!

What should I do if I'm not home when my order arrives?
Please let us know in advance if you won't be home. We'll work with you to find the best solution — whether that's a safe drop-off spot or rescheduling.

🏪 How to Store Your Items

How should I store my order when it arrives?
Most of our products are best kept refrigerated. Here are a few tips:

• Cheeses: Store in the fridge, ideally wrapped in wax or baking paper (not plastic) to let them breathe. Bring to room temperature for 30 minutes before serving for the best flavour.
• Pastries: Best enjoyed fresh on the day of delivery. If keeping for later, store in an airtight container and reheat gently in the oven.
• Meats & charcuterie: Keep refrigerated and consume by the use-by date on the packaging.

📍 Market Days & Locations

Where can I find you in person?
We love seeing our customers face to face! Here's where you can find us:

• Every Saturday except the 1st Saturday: Tamborine Shell Servo
• 1st Saturday of the month: Bribie Island Sylvan Beach Market
• 1st Sunday of the month: Maleny RSL Market
• 2nd Sunday of the month: Maleny RSL Market
• 3rd Sunday of the month: Calamvale Market
• Last Sunday of the month: Mount Tamborine School Market
• Ongoing: IGA Carpark, Tamborine Mountain

Markets are a wonderful way to taste before you buy — come say bonjour! 🥐

↩️ Returns & Refunds

What if my order arrives damaged or not as expected?
Your satisfaction means everything to us. If something arrives damaged or isn't up to standard, please get in touch with us as soon as possible — ideally with a photo — and we'll make it right. Because our products are perishable, we ask that you contact us within 24 hours of receiving your order.

Do you offer refunds?
Yes — Only if there's a genuine issue with your order, we'll offer a replacement or refund. We're a small family business and we stand behind everything we sell. Your trust means the world to us.

💬 Still Have Questions?

Don't hesitate to reach out! We're real people who love what we do, and we're always happy to chat. Head to our Contact Us page to get in touch.